FAQ

Can we resell tickets?

No! Tickets are not permitted to be resold under any circumstance. If your tickets are given away, or someone is attending the event in your place, you must call the box office at 608.355.1222 to confirm the new ticket holders name. The Crystal Grand has no tolerance for fake tickets, and this is the only way to ensure that duplicates or fraudulent tickets are not being sold/given away.

Do you charge for parking?

Yes. On site parking is $5 cash only upon arrival.

Do you have food and drinks available for purchase?

Yes! We have a full bar and concessions available for purchase.

Can we bring cameras?

This is determined per performance. Whether or not the audience can bring cameras is determined by the performer. If cameras are NOT allowed there will be signs posted around the venue indicating so. There are no recording devices allowed during the show.

Do you have hearing devices for the hard of hearing?

Yes we do. Just ask at the counter when you arrive on show day.

Are you handicap accessible?

Yes!

Can I smoke in the Crystal Grand Music Theatre?

No our building is 100% smoke free, however there is a comfortable designated seating area outside the venue.

Does your venue have an elevator?

Yes. We have one elevator to the right hand side of the building as you walk in the front doors.